Terms

1. The contract

These terms are between you and Ianson Systems Ltd (“we”), trading as Therapist Website Studio. You confirm that you are buying the Services wholly or mainly for your trade, business, craft or profession, and not as a consumer.

The contract is the Order plus these terms. The Order is the package you pay for at checkout, or another scope agreed in writing. The privacy page describes personal data we collect for our own business. If the Order and these terms conflict, the Order prevails, except that section 11 prevails on personal data we process for you.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law of England and Wales does not allow us to exclude or limit. We do not restate statutory duties as extra services.

2. What is included

You buy only what the Order names. If a service is not named in the Order, it is not included. That includes maintenance, monitoring, search work, security services, backups, support, updates, redesign and compliance work, unless the Order says otherwise.

We choose the tools, hosting, workflow and order of work. You are not buying control of our internal process. We may change hosting, email, development tools, inference providers and other infrastructure without your approval, provided the paid service is not materially reduced and the law is followed. We are not tied to a named vendor.

Prices on the pricing page include VAT. Stripe takes the payment. We do not add a late fee.

A setup fee is not refundable once work on that Order has begun. A recurring fee is not refundable once the period it covers has begun. This does not apply where the law requires a refund, or where we materially fail to provide the contracted service. Amounts due must be paid in full, without set-off, counterclaim or deduction, except where the law requires otherwise.

Managed. Standard is £149 setup and £49 a month. Growth is £249 setup and £69 a month. The first invoice is the setup fee and the first month. The initial term is 12 months. From month 13 the fee is Website Care at £39 a month, or £49 for Growth, until you cancel or we change that price under section 3. Monthly fees are for the management described below. They do not buy the custom build.

Outright. £650 or £995, in full or in three payments (£218, then £216, then £216 or £333, then £331, then £331). The last payment is before launch. This is not a loan. Website Care afterwards is optional, at £39 or £49 a month, and only for a site we built. A group practice is quoted separately.

Any date on the website is an estimate unless we agree a date in writing. We are not in breach because content, feedback, approval, credentials, images, DNS access or a decision from you is late, or because a third party delays something.

3. Website Care

Website Care, including the monthly part of Managed, is technical upkeep of a website we built and host. It provides only the items in this section. No other management, monitoring, maintenance, support or compliance service is included unless agreed in writing.

• Hosting and deployment on infrastructure we choose
• A certificate where that host provides one
• Reasonable fixes for reproducible faults directly attributable to code we supplied
• Minor amendments, as defined below

Those fixes do not cover an issue caused by a third party or provider, a browser or platform change, an external integration, a change you make, another supplier, compromised credentials you control, or circumstances outside our reasonable control.

It is not an uptime promise, a cybersecurity service, continuous monitoring, business continuity, disaster recovery, a backup product, regulatory monitoring, a search retainer, or unlimited development. There is no response time, resolution time, support-hour guarantee, or maintenance timetable. There is no 24-hour or emergency service unless a written Order says so.

Included updates cover reasonable minor amendments to existing website content. New pages, substantial new sections, redesigns, new functionality, integrations and significant content work are outside the managed service and will be quoted separately. Unused update capacity does not accumulate. There is no turnaround time. Care is not available for Wix, Squarespace, WordPress, Webflow or a site from another supplier.

You can cancel from the billing page. During the first 12 months of Managed, cancellation takes effect at the end of that term and the year-one monthly fee continues until then. After that, or on Website Care alone, cancellation takes effect at the end of the month already paid. There is no separate exit charge. Cancelling does not transfer the custom build and does not affect a domain registered in your name.

We may end Website Care on reasonable written notice. During the first 12 months of Managed, that notice takes effect at the end of that term at the earliest. We may suspend or end Website Care sooner for non-payment, material breach, unlawful use, a security or infrastructure risk, withdrawal of a provider the service depends on, or where continuing would be unlawful or materially impracticable.

We may change the Website Care price on reasonable written notice. During the first 12 months of Managed, the price in section 2 applies, and a change takes effect after that term. You may cancel instead of accepting the new price. If you do not cancel before it takes effect, the new price applies from the date in the notice. It does not change a period already paid.

If a monthly payment does not complete, the payment provider may retry it. If fees stay unpaid, we may pause the service. We are not obliged to keep a copy or keep the site online during a pause.

When hosting or Website Care ends, we are not obliged to keep the site online, keep a copy of it, keep the deployment in place, or keep a third-party service running, unless we agree that in writing. Section 11 still applies to personal data we process for you. It does not require us to keep the site online or to keep a copy for any period.

4. Your information and approval

You are responsible for the accuracy and lawfulness of what you supply or approve, including qualifications, memberships, prices, service descriptions, photographs, testimonials, practice privacy wording, and instructions. We may rely on it. We are not obliged to check a registration, a qualification, or whether a published detail stays accurate.

You warrant that you may lawfully supply the materials, that they are not defamatory, that they do not infringe someone else’s rights, that publication does not breach confidentiality, and that any personal data you ask us to handle may lawfully be provided. You will indemnify us against a third-party claim, and reasonable legal costs, arising from your content or instructions and concerning intellectual-property infringement, defamation, breach of confidentiality, an unlawful professional claim, or an unlawful disclosure of personal data. Each party will give prompt notice and reasonable cooperation. Neither party will settle in a way that imposes a payment or admission on the other without agreement, not to be unreasonably withheld.

If you approve design, text, images or functionality, tell us to launch, or start using the live site, you accept the delivered work. Acceptance does not cover a build defect that was genuinely latent and could not reasonably have been seen then. We are not responsible for later changes by you, another supplier, DNS or configuration changes, plugins you add, compromised credentials you control, files you delete, or a domain or third-party service you fail to renew. Putting that right may be charged separately.

Do not send us clinical records. The site is a marketing site. It is not a clinical records system.

5. Ownership

You keep your domain, content you supply, and your existing branding. We keep Background IP: our pre-existing and reusable code, components, frameworks, templates, methods, tooling and know-how. Monthly fees do not transfer Background IP, our accounts, or our credentials.

On Managed or Website Care you may use the live site for your practice while the fees are paid. Finishing the initial 12 months of Managed does not transfer the bespoke design or source. Those stay ours until transferred under this section. On an outright purchase, the bespoke deliverable passes when the last payment clears. Instalments do not transfer it early.

During those first 12 months, a transfer sets sums already paid against the outright price, and any difference is payable before transfer. After that term, once the sums then due are paid, you may ask us to transfer the transferable bespoke deliverable without a further buyout. We do not transfer it unless you ask. Background IP, internal tooling, reusable components, our credentials, and third-party accounts that cannot be transferred stay ours. Extra migration or deployment work is chargeable. We may show the public site in our portfolio unless agreed otherwise. That does not allow us to publish your confidential material.

A request under this section, once the sums then due are paid, is for the transferable bespoke deliverable and content you own. We are not obliged to transfer Background IP, internal repositories, our credentials, or third-party accounts that cannot be transferred. Extra migration or deployment work is chargeable. Your domain stays in your name. You renew it unless we agree otherwise in writing. We do not hold it against fees.

6. Third parties, availability and security

The Services depend on third parties we do not control, such as hosting, DNS, registrars, email, payments, maps, booking tools, plugins and development technology. They may change, suffer outages, change price or terms, have security incidents, or stop a feature. We do not guarantee their availability, performance, security or compatibility. We are not obliged to monitor them or to provide a replacement service after an outage. We are not responsible for loss caused by them, except where section 1 says liability cannot be limited, or where the loss is caused by our own breach of these terms.

We do not promise that the site will stay online. There is no uptime percentage. Downtime can come from hosting, DNS, maintenance, security work, attack, or events outside our control. An outage is not automatically a breach.

No website can be guaranteed free from attack, vulnerability or unauthorised access. We do not warrant that the site or third-party infrastructure will be. Unless an Order says otherwise, we do not sell penetration testing, vulnerability scanning, continuous monitoring, security audits, a patching timetable, or an incident-response time.

A host may keep deployment history or its own recovery feature. Unless the Order says otherwise, we do not provide a separate backup or disaster-recovery service, and we do not warrant that content can be restored. You should keep originals of what you supply.

We may suspend the service for non-payment, unlawful content, security risk, suspected compromise, abuse, a provider requirement, a legal requirement, or abnormal load. We are not obliged to give advance notice where immediate action is reasonable. If abnormal use creates an extra provider charge, we may apply controls, ask you to move tier, charge you that extra cost where you agree, or suspend the resource. Ordinary included use is not an extra charge.

Neither party is liable for delay or failure caused by something beyond that party’s reasonable control, including a widespread infrastructure failure, a cloud or internet outage, a cyber attack not caused by that party’s breach, government action, or a natural disaster. We are not obliged to supply alternative infrastructure because of that event. Sums already due stay due.

7. Search

Where the Order includes it, we may add technical SEO, local-search or AI-search markup. Search engines, directories and AI systems decide crawling, indexing, ranking and citations. We do not guarantee indexing, rankings, traffic, enquiries, sales, citations, or a Google Business Profile result, and we are not obliged to keep watching rankings or to keep adapting the site after delivery unless the Order says so.

8. Development tools

We may use artificial-intelligence-assisted and automated software-development tools. Those tools may process source code, technical context, instructions and project material through third-party technology providers. You authorise that use for the Services. We do not promise a named model, a privacy setting, zero retention, a review of every suggestion, or an audit of those providers. A suggestion can be wrong and may not be unique. We do not warrant that an individual suggestion is exclusive or protected as intellectual property. Use of the tools does not add a warranty beyond the Services in the Order, and it does not remove any liability section 1 says cannot be limited.

You should not send us unnecessary third-party confidential material or clinical records for development. We are not obliged to process more personal data than the Services require.

9. Not advice

We do not provide legal, regulatory, clinical or professional advice, and we do not monitor professional-body rules or keep your legal wording up to date. Any privacy line, cookie note or disclaimer we place on a site is general technical content. You obtain the advice your practice needs.

10. Enquiries on your site

You decide why a form collects information, what it asks, how you use messages after you receive them, how long you keep them, your lawful basis, and the privacy information you show. A form may send a message through third-party email or hosting. We do not warrant that every message will arrive, that filtering will work, or that an inbox will be available. You review the messages you receive.

11. Personal data we process for you

Where we process personal data on your behalf through the agreed technical service, you are the controller and we are the processor. This section does that job. It does not add audits, reports, deletion timetables or monitoring beyond UK GDPR.

The processing is hosting and transmitting the marketing site you ordered, for the life of the Services. Data subjects are people who contact or are named on that site. Data is typically a name, email, phone, message content and technical logs needed to send it. We process it on your documented instructions in the Order and this section, unless the law requires otherwise. People who handle it are under a duty of confidence.

We will put in place the security measures UK GDPR requires of a processor for this kind of processing. That is not a promise that the site cannot be compromised. Our current providers and relevant subprocessors are identified in our privacy page, which we may update from time to time. Where applicable law requires additional notice or an opportunity to object, we will provide only what the law requires.

We will assist with data-subject requests, breach information, and any impact assessment or regulator contact only to the extent UK GDPR requires of a processor, and only using information we actually hold. If we become aware of a personal-data breach affecting data we process for you, we will tell you as UK GDPR requires. We do not promise a response time.

When the Services end, we will delete or return that personal data at your choice, unless the law requires us to keep it. On request we will provide the information UK GDPR requires to show this section is being followed, and allow an audit only to that extent. You pay the audit cost unless it shows a material failure of this section. Some providers process data outside the UK. Where the law requires a transfer tool, one the UK regime recognises will be used.

12. Confidentiality

Each party will keep the other’s non-public confidential information confidential and use it for the contract. This does not apply to information that is public through no breach, already known, independently developed, lawfully received from someone else, or required to be disclosed by law.

13. Liability

Subject to section 1, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, opportunity or goodwill, loss from ranking changes, third-party outages, information you supplied or approved, changes you or someone else make, or events outside our reasonable control.

Subject to section 1, our total liability arising from an Order is limited to the fees you paid us under that Order in the 12 months before the event giving rise to the claim. If the Order has lasted less than 12 months, the cap is the fees paid under that Order. There is no separate higher cap.

Tell us of a claim in writing within 12 months of becoming aware of it. A later claim may not be brought, except where the law does not allow that limit.

14. General

We may assign this contract as part of a reorganisation or a sale of the business. You may not assign it without our consent, not to be unreasonably withheld. These terms and the Order are the whole agreement for the Services. They do not exclude liability for fraud or fraudulent misrepresentation. Pages elsewhere on the site describe the offer. They do not add a service level. If a term cannot be enforced, the rest still applies. Delay in using a right is not a waiver.

Notices may be emailed to hello@therapistwebsitestudio.co.uk, and to the email on your Order. These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. The parties will try in good faith to resolve a dispute in writing before issuing proceedings. That does not stop an urgent application.

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